Refund policy

Return & Refund Policy

At UrbanNest, we want you to be satisfied with your purchase.

Returns

You may return eligible items within 30 days of delivery.

To qualify for a return:

• Item must be unused and in its original condition.
• Item must be in the original packaging.
• Proof of purchase is required.

Non-returnable Items

The following items cannot be returned:

• Final sale items
• Gift cards
• Personalized or custom products
• Items damaged due to misuse

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue. We'll arrange a replacement or refund.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status.

If approved, refunds are issued to your original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error.

Exchanges

If you'd like a different item, please return the original item and place a new order.

Contact

For return requests or questions, contact us